{"id":55,"date":"2024-04-21T17:16:28","date_gmt":"2024-04-21T11:46:28","guid":{"rendered":"https:\/\/temp.benww.com\/endless\/?page_id=55"},"modified":"2024-08-27T21:54:40","modified_gmt":"2024-08-27T16:24:40","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/temp.benww.com\/endless\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.26.1″ max_width_tablet=”95%” max_width_phone=”80%” max_width_last_edited=”off|desktop” custom_padding=”80px||80px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ custom_padding_last_edited=”on|phone” custom_padding_phone=”40px||40px||true|false” custom_padding_tablet=”80px||80px||false|false”][et_pb_row admin_label=”row” _builder_version=”4.26.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ custom_padding=”0px||0px||true|false”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Refund and Returns Policy<\/h1>\n

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    \n
  1. On the occasion of delivering products to the customer, purchased from endless.lk, the customer should check for any damages or faults of the product in the presence of the deliverer.
    In case there is any issue with the product\/ products, the customer should inform endless.lk using the contact numbers below or send an email for further action.
    The customer should request a complaint ID number for later inquiries of the complaint. (Please note that further complaints won’t be accepted without the complaint ID).<\/li>\n
  2. If there is any sort of damage in the packaging or the product, if the colour of the product is abnormally discolored, or if the odor of the product is abnormal, the customer can change the purchased product within 3 days after the product is received.<\/li>\n
  3. The customer is also able to change the product if the expiry date is too short. Please note that the expiration date should have a maximum gap of 3 months from the date of purchase.<\/li>\n
  4. The customer can change the product in case of any allergy<\/li>\n<\/ol>\n

    (T & C applied)<\/strong><\/p>\n

      \n
    1. Please note that some products won’t match your skin type. therefore, be informed about your skin type and select the products accordingly. for guidance, you could get help from our salesperson.
      If it is your first time using the purchased product, please go through the instructions that are available in the product itself and follow them appropriately.<\/li>\n
    2. All allergies should be reported within the first 48 hours after applying and the customer has the option to return the product and get a refund or exchange for another similar product. In case of product unavailability, we would provide a refund after an agreement with the customer.
      We will bear the cost of returning the product which caused the allergy.<\/li>\n
    3. It is the customer’s responsibility to inform endless.lk, inform the certain manufacturer of the product that caused the allergy. according to that, we will organize the further actions to be executed.
      Please note that the organizing committee of endless.lk has the full authority to change or update the above terms and conditions without any further notice to the customer.<\/li>\n
    4. The customer can change the purchased product within 3 days of receiving it. the product will be changed only if the exchange product that was received by the customer is in a suitable condition to be resold. if there is any sort of damage to the product, there will be no refund or exchange.<\/li>\n
    5. Electronic and Home appliances,
      The warranty certificate will cover any manufacturing faults. (Physical damages won’t be covered by the warranty certificate). During the warranty period, any repairs for the appliance will be accepted as after-sales service. (To cover warranties, the customer must provide the necessary documents and warranty certificates)<\/li>\n<\/ol>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      Refund and Returns Policy On the occasion of delivering products to the customer, purchased from endless.lk, the customer should check for any damages or faults of the product in the presence of the deliverer.In case there is any issue with the product\/ products, the customer should inform endless.lk using the contact numbers below or send […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"\n

      This is a sample page.<\/b><\/p>\n\n\n\n

      Overview<\/h3>\n\n\n\n

      Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

      Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

      Additional non-returnable items:<\/p>\n\n\n\n

        \n
      • Gift cards<\/li>\n
      • Downloadable software products<\/li>\n
      • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

        To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

        Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

        There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

          \n
        • Book with obvious signs of use<\/li>\n
        • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
        • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
        • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

          Refunds<\/h2>\n\n\n\n

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n

          If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

          Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

          Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

          If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n

          Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

          Exchanges<\/h2>\n\n\n\n

          We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

          Gifts<\/h2>\n\n\n\n

          If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

          If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

          Shipping returns<\/h2>\n\n\n\n

          To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

          Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

          If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

          Need help?<\/h2>\n\n\n\n

          Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_joinchat":[],"footnotes":""},"class_list":["post-55","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRefund and Returns Policy | endless.lk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/temp.benww.com\/endless\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy On the occasion of delivering products to the customer, purchased from endless.lk, the customer should check for any damages or faults of the product in the presence of the deliverer.In case there is any 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